Refund & Return Policy
Refund & Return Policy
Website: https://www.diyu.shop
Store Name: DIYU
We want you to be fully satisfied with your purchase from DIYU. Please review our refund and return policy below.
1. Eligibility for Returns
You may request a return within 30 days of receiving your order.
Items must be unused, in their original packaging, and in the same condition as received.
Certain items (e.g., clearance, personalized products, hygiene items) may be non-returnable.
2. Return Process
Contact us at diyu@diyu.shop with your order number and reason for return.
Once approved, we will provide return instructions.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refunds
After receiving and inspecting the returned product, we will notify you of approval or rejection.
Approved refunds will be processed to your original payment method within 7–10 business days.
Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at diyu@diyu.shop.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with photos for verification. We will arrange a replacement or refund.
6. Late or Missing Refunds
If you haven’t received a refund after 10 business days, check your bank account, then contact your credit card company or payment provider. If you still have not received your refund, contact us at diyu@diyu.shop.
7. Contact Us
For any return or refund inquiries, please contact:
Email: diyu@diyu.shop